Design Thinking: Can Innovation Really Be Reduced To A Process?

At the recent Design Research conference in Seattle, the consensus reportedly held that whether or not you like the term, design thinking is here to stay. At a recent panel discussion in New York, “Design Thinking: Dead or Alive?” it was hard to find any of the speakers (of which I was one) quibbling with more than the fact that it wasn’t a very interesting question.

Nonetheless, it’s also somewhat hard to find many fervent supporters of design thinking. Designers I’ve talked to still bristle at a phrase they see as subtly maligning the validity of the rest of their work. Executives meanwhile, still seem baffled by the term, even if they quite like the general idea of adding design into the business mix.

...

This is all, arguably, fine. But mostly it unwittingly highlights the true tension at the heart of the design thinking debate. A codified, repeatable, reusable practice contradicts the nature of innovation, which requires difficult, uncomfortable work to challenge the status quo of an industry or, at the very least, an organization. Executives are understandably looking for tidy ways to guarantee their innovation efforts—but they'd be better off coming to terms with the fact that there aren’t any.